Administration
Christopher B. Anderson, WCP, CPCU
President and CEO
Administration
- Workers’ Compensation Professional
- Chartered Property Casualty Underwriter (1993)
- Over 30 Years of experience
- Multiline Agent
Chelsea Henderson, P.H.R, RPA
Vice President of Human Resources
Administration
- Professional in Human Resources
- Retirement Plans Associate
Lisa Hutchinson – CPIW, WCP, NcAM
Vice President of Insurance Services
Administration
- Certified Professional Insurance Woman
- Workers’ Compensation Professional
- NetVU Certified Account Manager
Michelle Kuindersma
Accounting Clerk I
Administration, Houlton Office
Fun Fact:
“My last name is pronounced Kin-der-sma. Not originally from the County, I moved to Northern Maine and have fun cheering on the Southern Aroostook Warriors, going to sporting events, and seeing everyone from town there cheering the kids on.”
Benjamin Lynds, MCITP:EA, NcSA
Vice President of Information Systems
Administration
- Microsoft Certified IT Professional: Enterprise Administrator
- NetVU Certified System Administrator
Max Lynds, RHU, LACP
Vice President of Life and Benefits
Administration, Benefits, Life Health Benefits Department
- Registered Health Underwriter
- Life and Annuity Certified Professional
Ken White, WCP
Vice President of Sales / Branch Manager – Hampden Office
Administration, Hampden Office
- Workers’ Compensation Professional
Life Health Benefits Department
Erica Hafford
Life and Benefits Department Manager
Benefits, Life Health Benefits Department, Presque Isle Office
Max Lynds, RHU, LACP
Vice President of Life and Benefits
Administration, Benefits, Life Health Benefits Department
- Registered Health Underwriter
- Life and Annuity Certified Professional
Terri Tozier
Life & Health Service Agent
Benefits, Life Health Benefits Department, Presque Isle Office
Calais Office – 207-454-2556
Kristina Dean
Sales Agent
Calais Office
Kristina has many years of experience selling insurance in the Downeast area, and started with F.A. Peabody Insurance in July, 2022. She resides in Robbinston, with her husband Todd Dean, daughter Adalynn, and step-son Gage.
She says, “Fun Fact: I really enjoy hunting and being outdoor. What do I like most about working/living in my town? The people. The friendly atmosphere. A community where everyone cares about each other. 9 times out of 10, I personally know the clients I am working with, which I really enjoy.”
Heather Morrison, ACSR
Personal Lines Customer Service Agent
Calais Office
- Accredited Customer Service Representative
Caribou Office - 207-498-2523
Diane DuMont, ACSR, CISR
Northern Aroostook District Supervisor
Caribou Office, Madawaska Office, Presque Isle Office
- Accredited Customer Service Representative
- Certified Insurance Service Representative
Dawn Halkyard, ACSR
Commercial Lines Customer Service Agent
Caribou Office, Madawaska Office, Presque Isle Office, Westbrook Office
ACSR – Accredited Customer Service Representative
Fun fact –
“I teach insurance and professional development courses for the Maine Insurance Agents Association and the International Association of Insurance Professionals, many of which are my original created content.”
Troy Heald, CIC, AINS
Northern Aroostook District Manager / Agent
Caribou Office, Madawaska Office, Presque Isle Office
- Certified Insurance Counselor
- Associate in General Insurance
Fun Fact:
Troy also pastors a local church, spent 18 years in a volunteer fire department and officiated high school basketball for 20 years.
Hampden Office - 207-990-2400
Chris Austin, AAI
Property and Casualty Sales
Hampden Office
- Accredited Advisor in Insurance
Fun fact-
“I founded the Standby to Fly Initiative, a non-profit organization that raises money to give to the most effective Veteran-assisting local organizations. Basically, we hold fundraisers and raise money to give it to the organizations who can make a difference with that money. To date we have donated over $150,000 to help our local Veterans and we are aiming to double that number in 2023.”
Shelly Beals, CPIW
Senior Account Manager / Office Supervisor
Hampden Office
- Certified Professional Insurance Woman
What Shelly loves about living and working in Hampden: “Hampden is a bedroom community of Bangor and within reach of so many other towns as well, just down the road or crossing a bridge. Living in Hampden gives the small town, neighborly caring and giving while having quick access to the city for the bigger needs. Really, everything you could want in a small town!”
More about Shelly: “I like meeting and talking with people. Learning what they are all about and taking care of their needs when I can in the job that I do.”
Christine Huntress
Customer Service Agent
Hampden Office, Palermo Office
In 2022, F.A. Peabody Insurance expanded into the Central Maine area thanks to the innovative thinking of Christine Huntress. Located in Palermo, the 11th branch office is central to the tri-city community of Belfast, Augusta, and Waterville. Christine brings over 35 years of experience after moving to Palermo from York in 2018. With a specialty in personal insurance, she fields new business opportunities and works closely with staff in Hampden’s well-established branch office. She says, “Each client is unique with different insurance needs and I welcome every challenge.
Linda Kinney, ACSR, CPIW
Personal Customer Service Agent
Hampden Office
- Accredited Customer Service Representative
- Certified Professional Insurance Woman
Nic Thibodeau
Property & Casualty Sales
Hampden Office, Madawaska Office
More about Nic:
Originally from the St. John Valley before moving to Central Maine, Nic takes advantage of modern technology to provide insurance to clients from both the Hampden and Madawaska offices.
Ken White, WCP
Vice President of Sales / Branch Manager – Hampden Office
Administration, Hampden Office
- Workers’ Compensation Professional
Houlton Office - 207-532-2291
Steven Fitzpatrick
Southern Aroostook District Manager / Agent
Houlton Office, Mars Hill Office, Trucking
Michelle Kuindersma
Accounting Clerk I
Administration, Houlton Office
Fun Fact:
“My last name is pronounced Kin-der-sma. Not originally from the County, I moved to Northern Maine and have fun cheering on the Southern Aroostook Warriors, going to sporting events, and seeing everyone from town there cheering the kids on.”
Jane Long, ACSR, CPIW
Commercial Customer Service Agent
Houlton Office, Mars Hill Office
- Accredited Customer Service Representative
- Certified Professional Insurance Woman
Tracey Quint, ACSRP, ACSRC
COMMERCIAL CUSTOMER SERVICE AGENT
Houlton Office, Mars Hill Office
ACSRP – Accredited Customer Service Representative – Personal Lines
ACSRC – Accredited Customer Service Representative – Commercial Lines
Sarah Quirk
Personal Lines Sales Agent
Houlton Office
Fun Fact:
“I have been with FA Peabody for 15 years, top sales agent for the last 3 years. I enjoy living and working in my town, because it gives me a chance to see my clients in my daily routine –at the store, sports functions etc.”
Shasta Shields, ACSRP, ACSRC
Insurance Operations Assistant
Houlton Office
ACSRP – Accredited Customer Service Representative – Personal Lines
ACSRC – Accredited Customer Service Representative – Commercial Lines
Lincoln Office - 207-794-8297
Katie Brown
Northern Penobscot District Service Supervisor & Customer Service Agent
Lincoln Office, Millinocket Office, Sherman Office
Fun Fact: “I love to hunt and fish.”
About living in Millinocket: “I live in Millinocket with my husband, 4 dogs and 3 cats and absolutely love the area. We have a fantastic view of Katahdin from our front yard and easy access to all the ATV trails to hit with our side by side.”
Christian Charette
Personal Lines Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
Contact
Lori Duval
Receptionist
Lincoln Office
Designations: Certified Insurance Service Representative
Fun Fact: “I fell in love with New England and recently passed my 10 year residence anniversary in Maine.”
Community: “My husband and I love raising our daughter in the Lincoln Lakes Region. We enjoy the hunting, fishing, farming, and rural lifestyle to its fullest here in Lee. The three schools and scores of historic homes in Lee, ours included, form a close knit community. There are a plethora of community and local events within easy driving distance and my husband still hasn’t fished on every lake; have we mentioned how many different lakes there are here?!?We are proud to have been so easily welcomed and accepted as part of the living history here in this area where ‘Our roots run deep.'”
Cassie Fostun, CISR Elite
Commercial Customer Service Agent
Lincoln Office
- Certified Insurance Service Representative
Fun Fact: “I absolutely LOVE to go fishing!”
Community: Cassie works remotely from out of state, but visits her family in West Enfield at least once a month!
Kim French
Northern Penobscot District Sales Manager & Commercial Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
Fun facts from Kim:
- Entered the insurance industry in 1980 in New Hampshire as a receptionist and career advanced into management through the years.
- Settled in Ebeemee, Maine which was previously “camp” in 1997 with her husband Michael after their son graduated from High School. Worked for Trask Insurance in Milo, Maine until accepting a management position for Katahdin Gateway Insurance in Millinocket in 2001, adding branches in East Millinocket and Lincoln. Very excited about the recent merge of the agency into the F.A. Peabody Company. Their staff and the prior staff of Katahdin Gateway Insurance will make an amazing team.
- Hobbies: Kayaking, Hiking, Fishing, Hunting and anything to do with the Maine outdoors
- Favorite thing in the job – Offering clients prompt, local customer service and assisting them with all of their insurance needs to protect their assets.
Morgan Rackliff, ACSR
Commercial Lines Service Agent
Lincoln Office
ACSR – Accredited Customer Service Representative
Stacey Soucier, AINS, CIIP, CISR, CIC
Northern Penobscot District Manager & Commercial Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
- Associate in General Insurance
- Certified Insurance Industry Professional
- Certified Insurance Service Representative
- Certified Insurance Counselor
Fun Fact:
“I love watching the ‘Aerial’ (Aerial America, Greece, Ireland etc) shows from Smithsonian Channel; it feels like I am traveling and seeing the world right from my living room. I’ve also never thrown away a greeting card.”
Town:
“I truly value living, working, and raising my family in my community. I feel the greater Lincoln area really encompasses the meaning of community, because everywhere we go, we’ll always find a familiar connection which supports a greater sense of belonging.
Living in Lowell, my family and I enjoy fishing all seasons on Cold Stream Pond.”
Madawaska Office – (207) 728-4348
Diane DuMont, ACSR, CISR
Northern Aroostook District Supervisor
Caribou Office, Madawaska Office, Presque Isle Office
- Accredited Customer Service Representative
- Certified Insurance Service Representative
Dawn Halkyard, ACSR
Commercial Lines Customer Service Agent
Caribou Office, Madawaska Office, Presque Isle Office, Westbrook Office
ACSR – Accredited Customer Service Representative
Fun fact –
“I teach insurance and professional development courses for the Maine Insurance Agents Association and the International Association of Insurance Professionals, many of which are my original created content.”
Troy Heald, CIC, AINS
Northern Aroostook District Manager / Agent
Caribou Office, Madawaska Office, Presque Isle Office
- Certified Insurance Counselor
- Associate in General Insurance
Fun Fact:
Troy also pastors a local church, spent 18 years in a volunteer fire department and officiated high school basketball for 20 years.
Nic Thibodeau
Property & Casualty Sales
Hampden Office, Madawaska Office
More about Nic:
Originally from the St. John Valley before moving to Central Maine, Nic takes advantage of modern technology to provide insurance to clients from both the Hampden and Madawaska offices.
Mars Hill Office 207-429-9187
Julie Bradstreet, CIC, CPIW
Sales Agent/Office Supervisor
Mars Hill Office
- Certified Insurance Counselor
- Certified Professional Insurance Woman
More about Julie:
“What I like most about my job is helping individuals and businesses protect what is important to them. I value being able to work and play in the very community of which I was born and raised. Some activities available throughout our 4 seasons in Mars Hill include Alpine and Nordic skiing, hiking, fishing, hunting, snowshoeing, including snowmobile and ATV trails that are top in our state!”
Steven Fitzpatrick
Southern Aroostook District Manager / Agent
Houlton Office, Mars Hill Office, Trucking
Jane Long, ACSR, CPIW
Commercial Customer Service Agent
Houlton Office, Mars Hill Office
- Accredited Customer Service Representative
- Certified Professional Insurance Woman
Tracey Quint, ACSRP, ACSRC
COMMERCIAL CUSTOMER SERVICE AGENT
Houlton Office, Mars Hill Office
ACSRP – Accredited Customer Service Representative – Personal Lines
ACSRC – Accredited Customer Service Representative – Commercial Lines
Millinocket Office - 207-746-3687
Katie Brown
Northern Penobscot District Service Supervisor & Customer Service Agent
Lincoln Office, Millinocket Office, Sherman Office
Fun Fact: “I love to hunt and fish.”
About living in Millinocket: “I live in Millinocket with my husband, 4 dogs and 3 cats and absolutely love the area. We have a fantastic view of Katahdin from our front yard and easy access to all the ATV trails to hit with our side by side.”
Christian Charette
Personal Lines Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
Contact
Kim French
Northern Penobscot District Sales Manager & Commercial Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
Fun facts from Kim:
- Entered the insurance industry in 1980 in New Hampshire as a receptionist and career advanced into management through the years.
- Settled in Ebeemee, Maine which was previously “camp” in 1997 with her husband Michael after their son graduated from High School. Worked for Trask Insurance in Milo, Maine until accepting a management position for Katahdin Gateway Insurance in Millinocket in 2001, adding branches in East Millinocket and Lincoln. Very excited about the recent merge of the agency into the F.A. Peabody Company. Their staff and the prior staff of Katahdin Gateway Insurance will make an amazing team.
- Hobbies: Kayaking, Hiking, Fishing, Hunting and anything to do with the Maine outdoors
- Favorite thing in the job – Offering clients prompt, local customer service and assisting them with all of their insurance needs to protect their assets.
Stacey Soucier, AINS, CIIP, CISR, CIC
Northern Penobscot District Manager & Commercial Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
- Associate in General Insurance
- Certified Insurance Industry Professional
- Certified Insurance Service Representative
- Certified Insurance Counselor
Fun Fact:
“I love watching the ‘Aerial’ (Aerial America, Greece, Ireland etc) shows from Smithsonian Channel; it feels like I am traveling and seeing the world right from my living room. I’ve also never thrown away a greeting card.”
Town:
“I truly value living, working, and raising my family in my community. I feel the greater Lincoln area really encompasses the meaning of community, because everywhere we go, we’ll always find a familiar connection which supports a greater sense of belonging.
Living in Lowell, my family and I enjoy fishing all seasons on Cold Stream Pond.”
Palermo Office - 207-993-5002
Christine Huntress
Customer Service Agent
Hampden Office, Palermo Office
In 2022, F.A. Peabody Insurance expanded into the Central Maine area thanks to the innovative thinking of Christine Huntress. Located in Palermo, the 11th branch office is central to the tri-city community of Belfast, Augusta, and Waterville. Christine brings over 35 years of experience after moving to Palermo from York in 2018. With a specialty in personal insurance, she fields new business opportunities and works closely with staff in Hampden’s well-established branch office. She says, “Each client is unique with different insurance needs and I welcome every challenge.
Presque Isle Office - 207-764-4171
Diane DuMont, ACSR, CISR
Northern Aroostook District Supervisor
Caribou Office, Madawaska Office, Presque Isle Office
- Accredited Customer Service Representative
- Certified Insurance Service Representative
Matt Farnham, CIC
Property and Casualty Sales
Presque Isle Office, Sherman Office
- Certified Insurance Counselor
Erica Hafford
Life and Benefits Department Manager
Benefits, Life Health Benefits Department, Presque Isle Office
Dawn Halkyard, ACSR
Commercial Lines Customer Service Agent
Caribou Office, Madawaska Office, Presque Isle Office, Westbrook Office
ACSR – Accredited Customer Service Representative
Fun fact –
“I teach insurance and professional development courses for the Maine Insurance Agents Association and the International Association of Insurance Professionals, many of which are my original created content.”
Troy Heald, CIC, AINS
Northern Aroostook District Manager / Agent
Caribou Office, Madawaska Office, Presque Isle Office
- Certified Insurance Counselor
- Associate in General Insurance
Fun Fact:
Troy also pastors a local church, spent 18 years in a volunteer fire department and officiated high school basketball for 20 years.
Angel Kearly ACSR, CISR, CIIP
Personal Lines Sales Agent
Presque Isle Office
- Accredited Customer Service Representative
- Certified Insurance Service Representative
- Certified Insurance Industry Professional
What Angel says about working in Presque Isle, Maine: “Presque Isle, like most towns in Aroostook County, is all about helping one another. Having those relationships with your neighbors and clients makes it so much more personable and the fact that we can help one another when it is needed the most is a great feeling.
Fun fact about Angel: “I absolutely love PUGS. I have 2 pugs named Oliver and Finnley and they are so spoiled (my adult children & co-workers swear I treat the dogs way better than my kids.) They have such big personalities in such a small dogs’ bodies. And who can resist that smooshed up little face and big brown/black googly eyes?”
Tara McCrum, ACSR
Commercial Customer Service Agent
Presque Isle Office, Westbrook Office
ACSR – Accredited Customer Service Representative
Fun Facts:
“I enjoy skiing. I work for Presque Isle but live in Mars Hill and I like how we all come together as one big family when there are any devastating events that take place in our hometowns.”
Terri Tozier
Life & Health Service Agent
Benefits, Life Health Benefits Department, Presque Isle Office
Sherman Office - 207-365-4238
Katie Brown
Northern Penobscot District Service Supervisor & Customer Service Agent
Lincoln Office, Millinocket Office, Sherman Office
Fun Fact: “I love to hunt and fish.”
About living in Millinocket: “I live in Millinocket with my husband, 4 dogs and 3 cats and absolutely love the area. We have a fantastic view of Katahdin from our front yard and easy access to all the ATV trails to hit with our side by side.”
Christian Charette
Personal Lines Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
Contact
Matt Farnham, CIC
Property and Casualty Sales
Presque Isle Office, Sherman Office
- Certified Insurance Counselor
Kim French
Northern Penobscot District Sales Manager & Commercial Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
Fun facts from Kim:
- Entered the insurance industry in 1980 in New Hampshire as a receptionist and career advanced into management through the years.
- Settled in Ebeemee, Maine which was previously “camp” in 1997 with her husband Michael after their son graduated from High School. Worked for Trask Insurance in Milo, Maine until accepting a management position for Katahdin Gateway Insurance in Millinocket in 2001, adding branches in East Millinocket and Lincoln. Very excited about the recent merge of the agency into the F.A. Peabody Company. Their staff and the prior staff of Katahdin Gateway Insurance will make an amazing team.
- Hobbies: Kayaking, Hiking, Fishing, Hunting and anything to do with the Maine outdoors
- Favorite thing in the job – Offering clients prompt, local customer service and assisting them with all of their insurance needs to protect their assets.
Heidi Lake
Receptionist/Processing Clerk
Sherman Office
Fun Fact:
“I enjoy hunting with my Husband. We have a competition in our house with me and my husband and adult children that whoever gets the biggest deer for the season gets bragging rights for the year. It has become very competitive in our house and we all try to get the biggest deer and sometimes we get nothing because we are trying to get the biggest that we let the smaller ones walk away.”
Stacey Soucier, AINS, CIIP, CISR, CIC
Northern Penobscot District Manager & Commercial Sales Agent
Lincoln Office, Millinocket Office, Sherman Office
- Associate in General Insurance
- Certified Insurance Industry Professional
- Certified Insurance Service Representative
- Certified Insurance Counselor
Fun Fact:
“I love watching the ‘Aerial’ (Aerial America, Greece, Ireland etc) shows from Smithsonian Channel; it feels like I am traveling and seeing the world right from my living room. I’ve also never thrown away a greeting card.”
Town:
“I truly value living, working, and raising my family in my community. I feel the greater Lincoln area really encompasses the meaning of community, because everywhere we go, we’ll always find a familiar connection which supports a greater sense of belonging.
Living in Lowell, my family and I enjoy fishing all seasons on Cold Stream Pond.”
Westbrook Office - 207-887-4148
Dawn Halkyard, ACSR
Commercial Lines Customer Service Agent
Caribou Office, Madawaska Office, Presque Isle Office, Westbrook Office
ACSR – Accredited Customer Service Representative
Fun fact –
“I teach insurance and professional development courses for the Maine Insurance Agents Association and the International Association of Insurance Professionals, many of which are my original created content.”
Tara McCrum, ACSR
Commercial Customer Service Agent
Presque Isle Office, Westbrook Office
ACSR – Accredited Customer Service Representative
Fun Facts:
“I enjoy skiing. I work for Presque Isle but live in Mars Hill and I like how we all come together as one big family when there are any devastating events that take place in our hometowns.”
Justin Pelletier, AAI
Branch Manager
Westbrook Office
- Accredited Advisor in Insurance
- Chat & Internet Sales
